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Can LinkedIn serve as 'proof' towards the police?

I'm doing an interesting little experiment for the moment. Some time ago I received a fine from the "Mechelse Politie". Somewhat surprised (haven't been in Mechelen for quite some time) I took a closer look and saw the car they mention is the one I had at my previous employer. Apparently the leasing company doesn't know that car is now used by somebody else (Gunther, put on your belt next time you go to Telenet).

I called the police and they told me I have to respond on paper and explain the point, and also prove I no long work for this company. As I'm not inclined to send them things like e.g. my contract with my new employer, I'm sending the police a print of my LinkedIn profile. That clearly states that I've changed jobs more then a year ago.

Now let's wait and see what happens ...

By the way, West Lease NV in Kuurne is not exactly a great example of a customer friendly company. I had lengthy discussions with them about the possibility of taking that car with me to my new employer, but that did not work out in the end. So they should know I'm not driving that car anymore. And they claim to be "very professional" and deliver a "personalised service" ... it would be a good start if they would know the name of their customers.

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Going to MIPTV next week

I'll be attending MIPTV in Cannes next week, together with Jo & Henri. I guess the brilliant ONE Agency team will have to survive without their inspirational leaders (don't foresee much of a problem there). The idea is to get inspired, learn and of course do some networking, but not in the traditional advertising or webosphere where most presentation actually repeat what a interactive marketing professional should know anyway. Nope, we're diving into "het hol van de leeuw" being the annual TV-mogul fest in Cannes.

The good thing about this show is that they have so much money (for the time being), that they are able to attract good speakers. Not so much all the CEO's of big TV or Telco companies, but innovators and challengers of all sorts. I'm looking forward to see the following:
> Jeremy Allaire, Chairman & CEO, Brightcove (USA) "Beyond Aggregation: Unlocking the Value of Online Video"Jason Kilar, CEO, Hulu (USA) "Sex, Lies and Online TV"
> Conversational Marketing: The Power Of Online Social Networks and 360 Campaigns
> Richard Dickson, Senior Vice President Worldwide Marketing, Media & Entertainment, Mattel Brands (USA) "The Evolution of a Living Brand"

And maybe most of all:
> Joi Ito, Chairman, Creative Commons "Share, Remix, Reuse-Legally. Creative Commons and the New Sharing Economy"
I mean, this guy is going to talk about all of this in front of an audience of people who'd kill their mother over the copyrights on their shows ... cool!

Check out the three main themes of the conference:
Green TV, Mobile Media and Social Media

Keep an eye on this blog and my tweets (www.twitter.com/ibert)!

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Virgin Megastore in the freeconomy: the Virgin Metastore

It's not easy to run a retail operation in times where online stores compete with physical outlets, where logistics shifts from trucks to bandwidth and where free distribution of goods seems to become the rule for anything digital. How can a retailer still make money?

Successful traditional retailers (both on- and offline) are usually strong in logistics. It's not so much marketing strategy, positioning or communication tactics that makes them thrive. Moving boxes in the most efficient way is what makes retail work. Even the iTunes store is about getting moving files from one place to another as frictionless as possible. It's money that matters. But what happens to retail if the main economic drive (money) is completed with two new drivers: time (attention) and reputation? Worse even, what happens if music is distributed for free, so the traditional economic driver simply disappears, if music definitely enters the freeconomy. How do you run a Virgin Megastore if Radiohead gives their music for free and everybody listens to internet radio (e.g. TMF Radio)? Moving to an online store concept such as iTunes is not the answer.

Retailers need to make a shift from logistics thinking to experience thinking. Take the example of the Virgin Megastore. Why pay for expensive high street locations to store thousands of plastic boxes that everybody can easily download? My recommendation would be to drastically shift from a Virgin Megastore to: "the VIRGIN METASTORE".

The mission of the store would be: "To be the market leader in share of attention when it comes to entertainment (music, video, games)."

The business model goes in different directions:

"Acquire attention from the customer, sell it to the music publishers and artists."
"Buy (or produce) physical stuff from artists (that includes their time) and sell it to the customers."

In fact, the business model will not be a traditional one-way exercise (buy > sell) but a balancing exercise with multiple parties where the sum of all the transactions in the store's ecosystem gives a positive ROI. I guess the finance department is up for a challenge there.
What does this mean for the Virgin Metastores:

  • Throw out all standard the CD's, put them in the attic or the cellar and people can order them at the counter, at in-store kiosks or online.
  • Customers can also choose to download the songs to their MP3 player in the store or online, some will be for free (could be back catalog, extra remixes, ...).
  • Use the free space to create experience corners where customers can enjoy different atmospheres. These could be linked with music genres (e.g. R&B, Classical music, Party, Alternative, etc.), popular artists (whoever happens to be in town that month) or particular themes (e.g. Christmas).
  • Sell all popular devices to enjoy music, video and/or games.
  • Organize workshops (like in Apple stores) to make your own music and video, learn how to convert your old vinyl LP's to MP3 or have a musicologist analyze the work of a specific artist.
  • Sell concert tickets. Sell complete travel arrangements to go see an artist in another country (including flight, hotel, meet & greet, etc.)
  • Organize mini concerts with for up and coming talent.
  • Have major artists over for in-house concerts and meet & greets with fans
  • Sell everything that goes beyond a standard CD: Gift boxes, full repertoire sets, CD + book, fashion, posters, gadgets, memorabilia, etc.
  • Obviously there will be a Starbucks (or similar) in the shops, a healthy snack corner and some free water fountains.
  • Sell music instruments
  • Match up people who want to start a band, shoot a movie or go to concerts
  • ... put 5 creative people in a room and 50 more ideas will spring up ...

Anyway, if anyone has Richard Branson's e-mail address, feel free to send him a link to this post :)

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Why does WiFi have to be so complicated?

I'm currently traveling between Antwerp and Amsterdam by train. I don't have a mobile internet connection yet, but luckily every station in The Netherlands seems to have KPN Hotspot. As even trains seem to suffer from traffic jams in Holland, I try to catch one of those hotspots:

1. By SMS: Doesn't work with a foreign mobile number (I'm sitting on the international train from Paris to Amsterdam, remember)
2. Microsoft offers me 15 minutes free Wifi if I watch a 2 minute demo of their products. I let the demo run but don't watch it, and then I get a page that will give me free access ... just need to enter my Dutch mobile number. Right ...
3. Credit Card: How expensive can it be I think, so I click on the credit card option. Please make yourself an account ... ok ... just when I start figuring out how to fill in this form the train starts moving again. Too late.

Thank god for the "PC Club Hofstad" in the next station that has an open Wifi network. It wasn't blazing fast but at least I could send some important mails out.

I have a similar experience with the Proximus hotspots, where it takes a technical analyst to figure out how to use the "free credit" I have as an ADSL customer to then discover the network is too slow to even fill in the necessary forms to get access. Oh and the sites don't really work on an iPhone.

Dear Telco's, get you act together please.

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Social Spamworking ...

Net toen ik dacht mijn Gmail account het overgrote deel van de spam uit mijn inbox wist te filteren, net op dat moment stortte er een lawine aan Facebook-MySpace-LinkedIn-Plaxo-Spock mails over mij neer. En nog erger, daarvan was niets 'spam' volgens de gangbare definitie. Want al die mails werden geïnitieerd door mensen die ik in meer of mindere mate ken. Nu, als ik even wat dieper graaf in het wie en waarom van al die mails dan stel ik vast dat bij het begin van iedere golf het een relatief kleine groep geeks is die ook op dat nieuwe platform opnieuw met mij willen linken. En ik speel het spel gewillig mee want ik wil ook wel eens zien wat er nu weer uitgevreten wordt met het geld van gewillige venture capitalists.

Maar wat doet de doorsnee gebruiker hier allemaal mee? Wanneer weet die of het de moeite is om andermaal al die persoonlijke gegevens toe te vertrouwen aan een zogenaamd veilige database? Wel, ik denk dat ik een mogelijke sleutel gevonden heb.

Als we teruggaan naar de bestaansreden van sociale netwerken (online of gewoon in de echte wereld) dan komt dat steeds neer op een gezamlijke interessepunt. Iets waar mensen graag samen over praten, stoefen, ideeën uitwisselen, etc. Een fijne avond op café is er eentje waarbij je iemand ontmoet met raakpunten, gelijkaardige interesses. En in de virtuele sociale netwerken is dat niet anders. Hugh MacLeod noemt die gespreksonderwerpen "Social Objects", en stelt daarbij dat sociale netwerken ontstaan rond social objects en niet andersom. Fundamenteel heeft hij daar een punt, maar zoals steeds is de realiteit complexer.

Vandaag bevinden we ons nog in een fase waarin online sociale netwerken in hun kinderschoenen staan. We zijn nog volop aan het experimenten hoever we kunnen gaan in privacy, welke features werken en welke niet, hoe we zo'n netwerk kunnen rendabiliseren. En het zijn die platformen die de totnogtoe beste mix van die elementen bij elkaar krijgen die succesvol zijn en voldoende kritische massa bij elkaar krijgen om langer dan een paar maand te overleven. Dus we zijn nog een paar jaar gedoemd om te leven met platformen die groeien op basis van hun nieuwigheid, coole features en een stevig marketing budget. Eens er voldoende leden zijn ontstaan de conversaties vanzelf, en ontstaan er echte sociale netwerken.

Met die wijsheid in ons achterhoofd is er een relatief éénvoudig eikpunt waar tamelijk zinloze platformen transformeren in echte sociale netwerken. Dat kantelpunt kan je identificeren aan de hand van de onderwerpen waarover gepraat wordt. Bij de start is het onderwerp van discussie (het social object) het platform zelf. Dit omdat de leden bestaan uit early adopters en geeks die vooral bezig zijn met de nieuwigheid. Zodra echter de conversaties significant omslaan in de richting van échte conversaties, op dat moment krijgt het platform een toekomst.

De praktijk bewijst ook dat deze regel klopt. Hoewel Facebook vandaag door iedereen gebruikt kan worden is dit platform groot geworden als een sociaal netwerk voor studenten, een electronische vervanger van het jaarboek met foto's van medestudenten. MySpace daarintegen is in de eerste plaats gelanceerd als platform en is echt doorgebroken bij het grote publiek toen het een ideaal platform bleek om fans te verzamelen rond muziekgroepen.

Dus, als je geen zin hebt om in het zoveelste sociaal netwerk te stappen, check dan even waarover de conversaties gaan. Als die jou kunnen bekoren dan heb je misschien een leuke plek ontdekt om nieuwe vrienden te maken.

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Social Spamworking ... the solution!

Just when I thought my Gmail was filtering out most of the spam from my inbox, just at that moment got snowed in with Facebook-Myspace-LinkedIn-Plaxo-Spock mails. And what is worse, none of it is spam according to traditional definitions. All those mails were initiated by people I more or less know. When digging a bit deeper into all those mail I found that at the start of each wave there's a relatively small group of geeks who want to link with me on this new platform. And I play that game willingly, because I too want to see what is being done with another load of venture capital.

But what about the average user, the 'real' user? How can they find out whether it's worth the effort of once again entering their personal data in what's supposed to be a secure database. I think I just may have found the key.

If we go back to the basic reason for existence of social networks (be it online of offline) we always find a common field of interest. Something people like to talk about, brag or exchange ideas. En enjoyable night out happens when you meet someone you connect with, someone who has similar interests. And in social networks this is not different. Hugh MacLeod calls these subjects of conversation "Social Objects", and claims social networks start from social objects and not the other way around. In essence he has a point, but like always reality is more complex.

Social networks are still in an early development stage. Everybody is busy exploring the boundaries of privacy rules, testing which features work and which don't and how to monetize these networks. The platforms that offer the most optimal mix of the above manage to gather enough critical mass to survive longer then a few months. So we're up against a few more years of platforms that grow based on their novelty, coolness and a big marketing budget. Once enough members join, the conversation starts automatically and real social network are born.

Knowing this, it's relatively simple to find an indicator when platforms transform into real social networks. The tipping point can be identified through the subjects of discussion. At the start the thing most talked about (the social object) is the platform itself. This is mainly because it's members are early adopters and geeks who kick on novelties. When conversations turn towards other subjects, that is the point where platforms step into a new phase and can start building a future.

Take a look at Facebook. It started of as the electronic version of an existing social network for students and was very successful. Today Facebook is op to the public and needs to put a lot more effort in features to keep the engine running. The biggest subject of conversation in tFacebook in Europe (where there is no student-base) is ... Facebook. MySpace on the other hand was first launched as a platform and the tipping point came when it was recognized as a way for fans to network around their favorite artist.

So when in doubt whether or not to join another social network, check the conversations. If you find something that interests you, you may have found a cool place to meet friends.

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The Tipping Point versus The Long Tail

Clive Thompson at Fast Company reports on a study by Duncan Watts that concludes the following:
"If society is ready to embrace a trend, almost anyone can start one--and if it isn't, then almost no one can," Watts concludes. To succeed with a new product, it's less a matter of finding the perfect hipster to infect and more a matter of gauging the public's mood. Sure, there'll always be a first mover in a trend. But since she generally stumbles into that role by chance, she is, in Watts's terminology, an "accidental Influential."

So the way trends spread is also subject to a "Long Tail" effect.

While reading the article I realized two things.

First I have a feeling this is a very valid theory. Although I think "The Tipping Point" is a very insightful book, I never really saw real-life proof of in applied in marketing campaigns. Sure, working with influentials has generated buzz, but not enough to convince me. The success is nog guaranteed, it's not consistent. I struggled with this idea for a long time, I though I just didn't understand the mechanics. Now I know there may not be any real mechanics to understand.

Secondly, the theory should be comforting to traditional marketeers. How can you give a new trend the best chances of making it into the market? By preparing the grounds, by getting consumers in the correct mindset. And a great way to do that is traditional advertising, provided it is done correctly. Thompson also writes this a the end of the article. Thinking about this a bit further there are probably a number of new marketing techniques that are even better at shifting mindsets. New marketing techniques (branded entertainment, gamevertising, using social media, experience marketing, etc.) are much less intrusive so they gently massage the brain and prepare it for the next big thing.

In summary: great insight!

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Apple just killed blu-ray and hd-dvd

In the traditional post-Jobs-Keynote buzz I read nothing about the third and probably final (in a way) standard in media storage: memory. While the consumer electronics moguls are fighting a war over which will be the next standard after the DVD, a war without signs of a winner yet, Apple announced a series of products that make it easy and affordable to simply store your movies on hard discs (or flash memory).

Just look a the line-up:

- Macbook Air: Has no DVD station build in. Your data is somewhere on the network (on a hard/flash drive).
- Apple TV: In a new version, has a considerable hard disc and can download movies through iTunes (HD). No DVD.
- Time capsule: A big hard drive with seamless high-speed connection to all other Apple devices in the house. Perfect to backup all you data (including movies) but also to simply store movies.
- iPod touch/iPhone: Plenty of storage capacity, wirelessly connected to your other drives. Works a screen to see movies on your network.

And it's not Apple alone who are switching to this 'new' standard, Lacie for one is also launching this kind of media products.

So throw out the DVD player and store the discs with your LP's in the Attic for your grandchildren (or sell them on eBay now) and invest in more storage capacity. My order for a 1 terra time capsule is in.

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If you happen to be in Denver ...

... make sure to drop by the new building of the MCA Denver. It's the perfect museum to me. Great architecture, interesting art, just large enough to spend an hour or two and then grab a bite in the lower downtown area. When we were there last week we enjoyed this installation by Candice Breitz called Legend. A kind of tribute to Bob Marley ... it really grabs you. Take your time to study all the faces, styles, expressions ... Most of the people in there have dark skin but they're all totally different. Fascinating really. And if the quality of this YouTube video is not good enough give me a yell, I have an HD version :). But better still, go see and experience if yourself.
[youtube http://www.youtube.com/watch?v=nQYbME67Z5o&rel=1]
And for the geeks ... movie shot with my brand new Sony HDR-CX6 HD video camera (which can not be found on the Sony website - duh!)and edited (just a bit) with iMovie. Editing HD movies however means LOADS of disk space, fortunately Steve comes to the rescue with the Time Capsule. Just what I was looking for to backup the 3 macs at home.

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The economic story of stuff and how perceived obsolescence tricks us

While I was re-installing my office after the redecoration we did over the holidays I bumped into so much stuff I'm not using anymore ... it's really incredible. Good thing I use almost no paper, but the rarely-used cables and old machinery fills up two boxes (see pic). And this is only what I managed to save from my dear wife's cleaning frenzy. So another good intention for the year is to consume less.

But how do you convince a more or less rational guy like me to start consuming less. Well, the little video at the bottom of this post gave me some good arguments. I had seen it before but Corneel turned me onto the full story again by pointing out this blogpost by Swissmiss. It's worth watching but what I remember from the consumption part is:

1. We are being tricked into consuming by selling us stuff that breaks faster then it should (Planned obsolescence)
> So I will continue to buy less stuff of low quality, buy quality things and keep the longer.

2. We are being fooled into replacing stuff because of fashion (perceived obsolescence)
> I must admit this is a weak point of mine, but here again I intend to buy only high quality stuff that lasts longer. The so-called "stockverkopen" (inventory sales?) are great for this. Buy high end clothing at low prices. It may be dated, but who cares really.

3. Traditional advertising tells us we are losers if we don't consume.
> So I will fight this kind of campaigns as much as possible! And I'm happy to say we have a number of customers at ONE Agency who have legitimate reasons to market to people (Van Gansewinkel, Nuon, ...).

And by the way ... if you look at the film you may think that this is a US thing only. But I wonder why they New Year fireworks were cancelled in Brussels (and not in New York - 1 million people - or Paris), and why all of these people who would have watched the fireworks could 'safely' roam together through the Nieuwstraat, Avenue Louise and the Grand Place. Is our new Belgian government also pushing consumption?

[youtube http://www.youtube.com/watch?v=EUeMVt3stAo&rel=1]

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Gapminder graph demonstrates evolution of Congo


I decided I want spend my time in 2008 on more valuable, more relevant, less trivial stuff. As always with good intentions one never knows how long they will stick, but I'm going to give it a try. So let's kick off the year with something less worldly then cracked iPhones ...

A TED video I watched over the Christmas holidays sparked my interest for the Gapminder graphs. Since the beginning of my career I've been making the most sophisticate graphs to try and turn complex data series into one clear and simple image. These Gapminder graphs manage to combine five (yes FIVE!) dimensions into one clear and easy to use graphical representation. Check out this combination and see how Congo (the former Belgian Colony) has been doing over the past decades. I guess we don't really have a lot to be proud of ...

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Cracked iPhone

While those people who are stuck with an iPhone 1.1.2 are whining about the fact they can't unlock it ... I sadly have to announce my iPhone was cracked for the second time. It still works perfectly, but looks kind-of 'roughed up' ... weep ...

Tip, don't drop your iphone with the screen flat on the ground.

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Larry Lessig on Consumer Generated Content

My daughter's Wii (...) is proving to be an interesting addition to our home entertainment suite. The Opera browser works pretty good with YouTube and I've been watching a number of TED video's. Most are really great, but Larry Lessig's expose on creativity and law is enlightening and helpful when discussing copyright issues in the 21st century:
[youtube http://www.youtube.com/watch?v=7Q25-S7jzgs&rel=1]
I particularly like the part where he points out two extremes that are feeding one-another. On one hand the 'government' (or are it media companies?) keep on pushing rules, laws and technologies that prevent creativity, and on the other hand upcoming generation (the participation generation) have a tendency to break copyright laws by default. Both are wrong, and we need a way in the middle.

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It's not a campaign ...

... but what is it then, and what should it be?

I was at a party with too loud music when a journalist remarked that what ONE Agency did for Humo with Humo Radio was not a campaign. With a bit too much alcohol in my blood I spontaneously replied: a campaign, is that the kind of thing you put in a lot of money to then throw it away after two months? Well, we stopped after two months, so it should qualify as a campaign then :)

Of course Humo radio didi not stop after two months to make it a campaign. It was a test and targeted at the summer festivals and by now it's winter. But the question remains, what is a campaign, and do they have to be short term by definition? I don't think so, on the contrary, a good campaign lasts for years.

So why do we launch campaign? To attain certain objectives: sales, brand notoriety, image building, etc. And that's a job that is never finished. I still haven't met a marketing manager who can go home after a campaign and tell his or her family that all objectives have been met and the final goal has been reached. Reality is different, the work is never finished. A good campaign is based on a sound long term strategy that stems from a fundamental insight of what drives your customers.

Look at it from the customer's perspective. What does he or she think of being bombarded with messages for a few weeks, to then hear nothing about a brand for months. Any expression of creativity, be it a game, a video or a simple banner can live on the internet for months or even years. YoutTube, spele.nel, marketing blogs or brand enthusiast communities build extensive archives of what advertisers produce. And if somebody get to know your brand through a campaign, but there is no place online for the customer to turn to and engage in a conversation, he or she stays behind lonely. Disappointed, or worse even, frustrated probably.

That is why good interactive communication must have it's roots in a permanent platform. Brands must offer their customers a home where they are welcome to engage in a conversation with the brand (and it the people behind it) and their 'fellow-customers'. Such a platform can be build within your own platform, a dedicated platform such as Connections did with www.connectr.be or even a simple group on Facebook can be enough.

So, a campaign is not something in which you put a lot of money to then throw it away after a few months. An interactive strategy is build on a platform that is re-used time and again, and is adapted and improved continuously. In that way, brands can take the media in their own hands and create long term engagement with their customer. Customer will start feeling at home with a brand, making your investment in interactive communication even more worthwhile in the long run.

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Sarkozy éjecte la Fraternité

The New York Times reports on the French President Sarkozy choosing the side of the big media companies in going hard after consumers sharing movies and music over the Internet. The 'balanced' deal is that on one hand internet traffic will be monitored for downloads by the ISP's and 'commission' (read: the download police) will condemn citizens. On the the other hands the content producers are 'obliged' (kindly asked) to distribute content online faster (please define 'faster') and without technical restrictions by which music unreadable on certain platforms (which I interpret as: Let's blame Apple and the iPod, they don't have any big operations in France anyway.).

The 'deal' is what they call a 'tripartite' (three-way) in which the citizens are NOT included, only the 'state', 'rights holders' and 'access providers'.

It really looks like Sarkozy has been hanging out too much with Mr. Bush lately. Over the past weeks the streets of Paris have been filled with people protesting for more money, I hope to see many more protesting for their basic rights. Rather sooner then later Bush will com to take them away just like he did in the U.S..

Or as TechCrunch puts it:

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The Gang is BACK!

We're already at episode 3, but it was about 2 weeks ago or so that Jason Calacanis twittered about the first episode that had been taped (which Steve Gillmor did not appreciate). I immediately went on a search and through another tweet from Jason I discovered the Facebook group Steve had been setting up.

So I listened and enjoyed the first episode. The Gang is to me the ultimate combination of geek talk, visionary insights on new media, useless discussions and a total waste of time. And every time I listen laugh out loud at least once, and I have at least one new insight to think (or blog) about.

Steve's cutting up an episode into 4 pieces again, in spite of a lot of protest in the past. I even embarked on a discussion with him and Tim Coyne through Facebook, but now I must admit the four-piece-version is not so bad after all. There's no advertising (for the time being) but Steve does add a kind of 15 second summary of the beginning of each part, and that helps if you're listening in chunks (which is recommended as the guys ramble on during more then an hour).

So, the Gang is back, and I'm happy :)

If you want to listen too, go through Facebook. It's Steve's way to gather attention metadata ... I guess ... well ... hosting is free and it has a lot of features to 'manage your audience'.

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Stichting Marketing Congres Community

A few years ago (in 1999 to be precise) I was at the annual Stichting Marketing congress when I realized that my future was in the then booming world of internet and interactive communication. Now, 7 years later, I'm proud to announce the Marketing Congress Community, a platform for interaction centered around the marketing conference. We just launched it today and I'm looking forward to see whether the mostly 'traditional marketeers' attending the congress will engage in this platform.

It has two main features. First there is room for discussion around a number of statements we took from Fons Van Dyck's new book. After only a few hours there are already 4 comments, so I hope it goes on living. Secondly you can make 'buddies' within the group of attendees which should help everybody network within the community. We even added a nifty flash-tool where you can visualize your network in a 'springraph'.

One more community you may think? Well, this is one of those 'private' communities where not just anyone can participate. Only those registering for the congress can participate ... . Is this against the open (2.0) spirit? No, everybody can read, and comment on their own platforms (blogs).

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