I would really like to be a good customer of yours. In my wildest dreams I spend ridiculous amounts of money on internet connections, ADSL and through my 3G equipped mobile phone, if only you would let me.
So Mr./Ms. Proximus, would you please allow me into your world and let met spend my money? I tried calling your call center, but if after entering 10 menu options I only get a tape that explains that you sell high speed internet over a 3G network. I knew that, I only want help to start using it. So I went to your site, Mr/Ms Proximus, and it has nice shortcuts. However, I'm a Mac user and in Safari or Firefox the pop-up shortcut menu disappear again as soon as I move my mouse in the direction of one of the shortcuts. So I tried logging in to MyProximus, but that doesn't work. I'm 100% sure my password is correct because two weeks ago I had the same problem and then I asked a new password, en saved it in my inbox as if it was the key to heaven. But today it doesn't work anymore, I probably make a mistake (like entering my phone number in an incorrect format). Problem is, I can only try 3 times and then you block my access to MY(?)Proximus. I'm desparate ... please talk to me (like, on the phone, you have my number I suppose). I just want to know why my quad-band phone doesn't connect to your 3G network, and how the issue could be solved. I promise I will keep on spending more then €400 per month with you. And I'll be a Vodafone Live ambassador and avid 3G users. All the time, really promised.
Oh and yes, I had this nice guy on the phone one day, and he promised would send me the correct configuration by SMS, buy I never got the SMS. So if you can locate the guy, tell him to call me back please. Because there is no way I can ever get back to him call your call center ...
Mr./Ms. Proximus, I hear you have good relationships with your sister Belgacom. I've been a Belgacom internet customer since 1995, I've had dial-up (huge bills), ISDN (even huger bills) and was probably one of your first ADSL customers. In fact, I have two ADSL lines with you today. I always pay my bills, but I would like manage my account settings. Problem is I lost my password, I tried to login to your site with another account you made me make (so I could access the invoices you stopped sending me on paper and I have to go and pick up myself online now). But again, there was something wrong with the password, and I had only three attempts so you kicked me out. And you won't answer the phone in the evening and now I can't login and I don't want to go photocopying my ID card again and send it to you to prove I exist ... after having paid my bills without delay for years now ...
LET ME SPEND MONEY WITH YOU GUYS! And don't use it to pull in some expensive consultant to think about how you can make sure you have as few direct contacts as possible with your customers, but open up a few phone lines, hire some people with a positive attitude and make them pick up the phone. It's as simple as that.
